Support

Support Requests
Support Requests should be submitted to the Comtech’s Network Operations Center (NOC) to generate a support ticket. The NOC is the support organization that provides support 24x7x365. Support tickets are used to track incidents from start to finish. Support Requests may be opened 24x7x365 by using one of the methods detailed below:

Via Phone

    Contact the Comtech NOC via phone +1 800.959.3749
    From the IVR select option #3 for “If you are a customer calling for location based services such as XLP, MLC, WARN Feed and Predict, or Cloud Messaging services”
    Provide the following information:
    Your name and contact information
    Your company’s name
    Please mention “Convarz/Cloud Messaging Center” as the service in question
    Provide a description of the request or problem and a member of the support team will be assigned to the request

Via Email

Send an email to the NOC at NOC@telecomsys.com
Provide the following information:
Your name and contact information
Your company’s name
Please mention “Convarz/Cloud Messaging Center” as the service in question
Description of the request or problem
An automated email response will be sent with a ticket number for tracking
Once tickets are opened, they can be tracked by emailing/calling the NOC directly.

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